Question 1

How do I get started printing with PERQ?

Accepted Answer

Go to www.perqpublications.com/login.(https://www.perqpublications.com/login) Click “Create an Account,” and a PERQ Sales Rep will contact you shortly to get you set up. Simple as that.

Question 2

What are PERQ’s ordering deadlines?

Accepted Answer

All orders and artwork must be submitted by 3:00PM EST to ensure your delivery date does not get pushed back. All proof approvals, payment forms, and purchase agreements must be submitted by 4:00PM EST.

Question 3

I do not have my artwork yet. Can I still place the order?

Accepted Answer

Yes! Just select the Anticipated Art Upload Date in your order, which tells us when you will be submitting the artwork to us. This also schedules your press time for that date, so let us know if this date changes.

Question 4

When can I expect to receive my order?

Accepted Answer

If you have a cost binder, each product page has a map showing the turnaround you can generally expect. If you do not have a binder, a PERQ Sales Rep (https://www.perqpublications.com/contact)will be happy to discuss turnaround times with you.

Question 5

What if I need my product sooner than the standard turnaround?

Accepted Answer

A PERQ Sales Rep (https://www.perqpublications.com/contact)will be happy to look into expedited shipping and production options for you.

Question 6

Some of my information was entered incorrectly when I placed my order. What can I do?

Accepted Answer

Please contact us as soon as possible. In instances when the product has already been produced or shipped, additional expenses might be incurred in order to meet your product/delivery expectations.

Question 7

I would like to cancel an order. What can I do?

Accepted Answer

Please contact us (https://www.perqpublications.com/contact)as soon as possible. In instances where the product has already been produced or shipped, expenses will have been incurred, but we will do our absolute best to minimize and/or limit those expenses.

Question 8

I have a question regarding the cost/price of my order. What can I do?

Accepted Answer

Contact your PERQ Sales Rep,(https://www.perqpublications.com/contact) and we will be glad to help.

Question 9

I am trying to order a Custom Quote that I had requested. How can I do this?

Accepted Answer

Simply login a(https://www.perqpublications.com/login)nd select “Order Custom Quote” and you will see a list of quotes that you have requested from your PERQ Sales Rep. Click on the project to reveal the quotes and follow the steps from there!

"Providing creative printing solutions with world class customer service"

Printing & Mailing FAQ
Have a question? Check out these FAQs to see if we have covered it.

Don't see your question here?

Printing & Mailing FAQ Have a question? Check out these FAQs to see if we have covered it.

Don't see your question here?

Printing & Mailing FAQ
Have a question? Check out these FAQs to see if we have covered it.